Frequently Asked Questions
Questions you may have about our services
Why Choose Love, Em?
-
Our clients come first. We’re happy when you’re happy. All cleaning specialists are thoughtful, thorough, and kind with a meticulous attention to detail. You also get local hand poured candles, canvas tote bags and other usable goodies. We love to spoil our clients occasionally with local, handcrafted gifts.
-
Green Cleaning Agents: We exclusively utilize plant-based and biodegradable cleaning agents that are free from harsh chemicals. These products ensure a thorough clean without compromising the health of your indoor environment or the Earth.
Reusable Microfiber Cloths: Say goodbye to single-use paper towels! Our cleaning teams rely on high-quality, reusable microfiber cloths that efficiently capture dirt and dust. These cloths can be laundered and used multiple times, reducing waste and environmental impact.
Non-Toxic All-Purpose Cleaners: Using non-toxic, all-purpose cleaners that are safe for both your home or office and the environment. These cleaners are formulated without harmful ingredients, making them ideal for a healthier living and working space.
Refillable Cleaning Containers: Minimize plastic waste with our refillable cleaning containers. We encourage a sustainable approach by refilling bottles with our eco-friendly cleaning solutions, reducing the need for disposable packaging.
HEPA Vacuum Cleaners: Our cleaning equipment includes high-efficiency particulate air (HEPA) vacuum cleaners that effectively trap dust, allergens, and pollutants. By investing in advanced filtration technology, we contribute to improving indoor air quality and maintaining a clean, healthy space.
Energy-Efficient Cleaning Appliances: We prioritize energy-efficient cleaning appliances, reducing our carbon footprint while ensuring optimal performance. From vacuum cleaners to scrubbers, our equipment is chosen with both efficacy and environmental impact in mind.
Biodegradable Trash Bags: Even our trash bags are eco-conscious! We use biodegradable options that break down naturally, minimizing the environmental impact of waste disposal.
Water-Saving Practices: We implement water-saving practices in our cleaning routines. From using microfiber mops that require less water to strategic cleaning methods, we ensure a sparkling clean without wasting this precious resource.
-
Yes, we are fully licensed, bonded, and insured.
-
Yes! We prioritize the health and well-being of our clients, their families, and their pets. That's why we use eco-conscious, plant-based, and biodegradable cleaning products whenever possible. Our cleaning solutions are free from harsh chemicals and are designed to provide a thorough clean while creating a healthier indoor environment.
If you have specific sensitivities, allergies, or product preferences, please let us know. We're happy to discuss your needs and find the best cleaning approach for your home.
-
Yes! We bring all of the supplies and equipment needed to complete your cleaning service. We prioritize eco-conscious, non-toxic products that are safe for most families and pets. If you have specific sensitivities, allergies, or preferred products you'd like us to use, we're happy to accommodate whenever possible.
Pricing & Scheduling
-
If you’re a new client looking for recurring cleaning services, we’ll start with a “Renewal Clean” a deep clean that will make your home sparkling clean and ready for our team to maintain for you. We are competitive in our pricing. Reach out for an estimate.
For recurring cleanings-those that are scheduled weekly, bi-weekly, or monthly and are ongoing.
Our services:
-
Each home or office is different, with different needs. Generally, however, a good estimate is to clean an average size home (about 1,800 square-feet) requires approximately four total hours for a regular cleaning. Count on eight to ten hours for a deep cleaning (recommended if it has been awhile since your home had a deep clean).
-
We usually find that biweekly is the best fit for most clients and that's what we suggest everyone starts at. However, it can depend on a lot of factors. A home with small children or pets may find that weekly cleanings are needed. On the other hand, a home with a single adult may only need to be cleaned once a month.
-
We have a 50% rate of service fee for all cancellations within 48 hours or lock outs and a full rate of service within 24 hour cancellations or lock outs.
-
We proudly provide residential cleaning, commercial cleaning, move-in/move-out cleaning, and concierge services throughout Portland, Oregon, and surrounding communities, including Oregon City, West Linn, Lake Oswego, Milwaukie, Happy Valley, Beaverton, Tigard, Tualatin and nearby areas.
Not sure if you're within our service area? Reach out for a personalized quote, and we'll be happy to confirm availability for your home or business.
-
Yes! We proudly serve Portland and many surrounding communities, including Oregon City, West Linn, Lake Oswego, Milwaukie, Happy Valley, Beaverton, Tigard, Tualatin, and nearby areas. If you're unsure whether you're within our service area, please reach out — we'd love to help.
-
Pricing depends on the size of your home and the services needed. Our minimum starting rates are $175 for standard or recurring cleaning, $285 for deep cleans, and $450 for move-out cleaning. Contact us for a personalized quote.
Our Cleaning Team
-
Our highly trained cleaning specialists are strongly vetted partners of Love, Em: The Art of Cleaning. Our preference is to send the same team member every time so you build a relationship with your cleaner and they can better understand your home and preferences.
-
No - if you will not be home during your cleaning, we will plan with you to ensure we are able to access.
-
No need to stress — we're here to make things easy. Before your first appointment, we recommend picking up personal belongings and sharing any special instructions, priorities, or areas you'd like us to focus on. If you won't be home during your service, we'll coordinate access details ahead of time to ensure everything goes smoothly.
-
Your first cleaning is designed to create a fresh foundation and help us get to know your home and preferences. We'll focus on the agreed-upon service while paying close attention to the details that matter most to you. Our goal is to leave your home sparkling and establish a routine that makes future visits even more seamless.
Services & Add-Ons
-
In addition to cleaning services we also offer changing of linens, plant care, fresh flower bouquets from a lovely local florist delivered to you during your cleaning, concierge services and other add-ons.
-
Yes, we do! ! It brings us great joy to work with realtors, property management companies, landlords, and business owners all over the city to ensure spaces sparkle and shine. Please contact us for more information on how we can work together!
-
Yes! We provide professional commercial cleaning services for offices, creative studios, beauty salons, spas, boutiques, law firms, clinics, and other client-facing businesses. Every cleaning plan is customized to the unique needs, schedule, and flow of your space. Contact us to schedule a walkthrough and receive a personalized quote.
-
Our deep cleaning service is designed to refresh your home from top to bottom. It includes detailed attention to kitchens, bathrooms, floors, surfaces, dusting, and high-touch areas, along with extra care in places that are often overlooked during routine cleanings. Deep cleans are recommended for first-time clients, seasonal refreshes, or homes that need a little extra love.
-
A deep clean focuses on bringing your home to a beautifully refreshed baseline with extra detail and attention throughout the space. Recurring cleaning services are designed to maintain that level of cleanliness through regular visits, whether weekly, biweekly, or monthly. Most recurring clients begin with a deep Renewal Clean before transitioning to ongoing maintenance.
